PAIA Manual for Mzansi Moola (Pty) Ltd

Prepared in accordance with Section 51 of the Promotion of Access to Information Act No. 2 of 2000 (as amended)


1. Introduction


This manual is published in terms of Section 51 of the Promotion of Access to Information Act No. 2 of 2000 (“PAIA”) as amended by the Protection of Personal Information Act No. 4 of 2013 (“POPIA”). PAIA gives effect to the constitutional right of access to information held by the state and private bodies.


2. Company Details


  • Company Name: Mzansi Moola (Pty) Ltd
  • Registration Number: [Insert registration number]
  • Physical Address: [Insert business physical address]
  • Postal Address: [Insert postal address if different]
  • Telephone Number: [Insert contact number]
  • Email Address: [Insert official email address]
  • Website: [Insert website URL if applicable]
  • Information Officer: [Insert name]
  • Email (Information Officer): [Insert email]


3. The ACT and Section 10 Guide


The PAIA guide is available from the South African Human Rights Commission (SAHRC). It contains information on how to access records held by public and private bodies.


  • Website: www.sahrc.org.za
  • Tel: 27 11 877 3600
  • Email: paia@sahrc.org.za


4. Records Held by Mzansi Moola


The company holds records in the following categories, which may be requested under PAIA:


4.1 Personnel Records


  • Employment contracts
  • Payroll records
  • Leave records
  • Training materials


4.2 Client Records


  • Loan applications and agreements
  • Credit vetting documentation
  • Repayment schedules and statements
  • Correspondence with clients


4.3 Financial Records


  • Annual financial statements
  • Invoices and receipts
  • Bank statements
  • Tax records


4.4 Company Records


  • Incorporation documents
  • Shareholder agreements
  • Board resolutions
  • Policies and procedures


4.5 Regulatory Records


  • FIC compliance records
  • NCR registration and correspondence
  • Internal compliance reports


5. Categories of Data Subjects and Personal Information Held


In terms of POPIA, the following types of personal information may be processed:


  • Names and contact details
  • ID numbers and employment info
  • Financial details and banking info
  • Credit records
  • Personal documents submitted for vetting and loan purposes


6. Purpose of Processing Personal Information


  • To evaluate and process credit applications
  • To comply with legal and regulatory obligations
  • For debt collection purposes
  • For client communication and relationship management
  • For auditing and reporting


7. Request Procedure


To request access to records, a requester must complete the prescribed form and submit it to the Information Officer at the details provided above. A request fee may be applicable.


Form of Request:

The prescribed form (Form C) is available from the SAHRC or the Department of Justice website.


8. Grounds for Refusal of Access

Requests may be refused on the following grounds:


  • Protection of personal information of a third party
  • Protection of commercial information of the company or third party
  • Privileged legal records
  • Ongoing investigations or proceedings


9. Availability of the Manual


This manual is available for inspection at the company’s offices, on request, and on the company’s website (if applicable).